Client Consent and Policy Agreement
EmmaClaire Esthetics · In-Person and Virtual Services
This agreement applies to all services, packages, and programs with EmmaClaire Esthetics, whether delivered in person or virtually. By booking and paying, you accept this agreement. Your signature and agreement on the form confirms it and completes your file. Treatment cannot begin until your intake and consent forms are complete.
Consent to Services
You consent to receive skincare services, treatments, and guidance from EmmaClaire Esthetics, in person and/or virtually, including assessment, treatment, product recommendations, and home care planning.
Health History
You confirm that the information on your intake form is true and complete, including medications, medical conditions, allergies, pregnancy or nursing status, and any current or recent use of Accutane or prescription retinoids. You will tell us promptly if anything changes. Withholding or misstating information may affect your safety and your results, and EmmaClaire Esthetics is not liable for complications arising from information you did not disclose.
Virtual Services
When your services are delivered virtually, they consist of consultation, assessment of the photographs you provide, protocol design, and guidance. They are not hands-on treatment. You are responsible for performing your home care correctly and for the products you apply. You will provide clear, accurate, unedited photographs when asked.
Not Medical Care
EmmaClaire Esthetics provides skincare services and education, not medical care, diagnosis, or treatment. This does not replace advice from your physician or dermatologist. You will seek medical attention for any condition that requires it.
Results
Skin results vary from person to person. Acne treatment typically takes several months, and purging, dryness, peeling, and temporary flares are a normal part of the process. No specific result, timeline, or outcome is guaranteed, and dissatisfaction with the pace of your results is not grounds for a refund.
Your Responsibility
Your results depend on following your protocol and home care plan as prescribed, attending your scheduled appointments, and telling us about any changes. Using products that have not been reviewed by EmmaClaire Esthetics may affect your results, and we may decline to continue treatment where a protocol is not being followed.
Payment
You are responsible for payment in full for all services, packages, and programs. You authorize EmmaClaire Esthetics to keep a card on file and to charge it for services received, balances due, and any cancellation or no-show fees under this agreement.
All Sales Are Final
All payments are final. Services, packages, programs, prepaid balances, deposits, and retail products are non-refundable and non-transferable. This applies whether or not you complete your services, including if you stop attending, withdraw, change your mind, relocate, or are unable to continue for any reason. Your fee secures your provider's time, scheduled dates, and expertise, whether or not you use them. The one exception is an allergic reaction to a product we sold you, which we will accept back and refund.
Packages and Programs
Packages and programs are purchased as a whole, not as individual sessions, and are paid in full before the first appointment. Your program runs for the stated number of sessions and weeks from your first appointment. Sessions not used within that period are forfeited and are not refunded, extended, credited, or transferred to another person.
Cancellation and No-Shows
Please give at least 24 hours' notice to cancel or reschedule. Cancellations inside 24 hours, no-shows, and arrivals more than 15 minutes late are charged 50% of the scheduled service, and that session is forfeited from any package or program. This applies equally to virtual appointments.
Rescheduling
You may reschedule with at least 24 hours' notice, subject to availability and within your program period. Repeated rescheduling may result in forfeited sessions.
Right to Decline Service
EmmaClaire Esthetics may decline or discontinue service where it is unsafe, where a protocol is not being followed, where payment is outstanding, or where conduct toward staff is inappropriate.
Materials
Any protocol, plan, guide, or document provided to you is for your personal use only and may not be shared, resold, published, or used for any other purpose.
Concerns and Payment Disputes
If you have any concern about a service or a charge, please contact EmmaClaire Esthetics directly and in writing first so we can address it. You agree not to start a payment dispute or chargeback before doing so. You authorize EmmaClaire Esthetics to provide this signed agreement, your appointment and payment history, and our correspondence to any payment processor, bank, or card issuer in response to a dispute.
Confidentiality
Your personal and treatment information is kept confidential and is not shared without your permission.
By booking and paying, you confirm that you have read, understood, and agree to this policy before purchasing or receiving any service, and that you understand all payments are final and non-refundable.
